Cold Hearted jewellery

SHIPPING & HANDLING

All orders are dispatched from Auckland, New Zealand.

SHIPPING INFORMATION
Please allow up to 48 hours for processing of your order. Initial order confirmation emails aren’t confirmation of your shipping. Once your orders been dispatched you’ll receive an email outlining shipping details and providing you with your tracking number and link.
For orders placed over the weekend or on public holiday, your order will be processed the following business day.
We use overnight express shipping for all NZ orders.


CHRISTMAS & NYE ORDERS
Cold Hearted Jewellery will be dispatching orders as normal up until 6pm on the 22nd of December. All orders placed after this time will be dispatched from January 10th when shipping will resume as normal. We appreciate your understanding and patience over this time as our team take a well needed break as there may be a small delay in the dispatch of your order. If your order is needed urgently please email our lovely team at rhia@coldheartedjewellery.com 


CHRISTMAS CUT OFF DATE 
Please ensure all orders needed before Christmas are placed with us by midnight on the 18th of December to ensure we have enough time to dispatch them before the courier cut off date of December 20th. You can find more information from our courier partner NZ Post here: https://www.nzpost.co.nz/personal/christmas-sending-dates-2021


SHIPPING COSTS

Location Estimated Delivery Time Cost
New Zealand (Under $80) 1 - 2 Business Days $6.90
New Zealand (Over $80) 1 - 2 Business Days FREE
Australia (Under $150) 3 - 11 Business Days $15.00
Australia (Over $150) 3 - 11 Business Days FREE
International (Under $200) Dependant on Country $20.00
International (Over $200) Dependant on Country FREE

 
TRACKING INFORMATION
All deliveries will be provided with a tracking number. This will automatically be emailed to you upon dispatch. You can track your order via the link provided in the email, or directly via the carrier's website. 


PRE-ORDERS
For all Cold Hearted Jewellery pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date. If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders or email us to arrange this.
 
PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.